Warranty Information



Warranty means a guarantee that if any of the hardware in the product fails to function properly, under normal use during the warranty period, the hardware will be repaired or replaced by the manufacturer.

Once our Product Support Center Engineer has completed the troubleshooting and problem analyzed, on the customer-reported product issue, and has determined that the issue is related to a hardware malfunction or failure, the Product Support Engineer will initiate the Hardware Warranty Service process.

Customers can choose from several Hardware Warranty Service Offerings available for our products (available in annual increments for a maximum of 3 years)

Standard Hardware Warranty Service

One year (12 Months) from the date of product shipment.

Advanced replacement for malfunctioning parts Replacement parts are shipped next Business Day (NBD) Monday through Friday only, holidays excluded Customer must return the malfunctioning part within 15 days Customer is responsible and may be billed for parts not returned after 15 days.

9x5 hardware telephonic support Online RMA shipment tracking a third year extension is available.

Premium Hardware Warranty Service

Replacement and upgrade for the products which are under hardware warranty. Provides 24x7 4 hour response for on-site break-fix service Technician arrives with parts within 4 hours of the time of dispatch Service is provided seven (7) days a week 24x7 hardware telephonic support Online dispatch, status monitoring, processing and shipment tracking Optional additional upgrades sold in yearly increment.